At Mme Waste Ldn, we are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Personal identification (Name, Email address, Phone number).
Address and location data for waste collection services.
Photos of waste provided for quoting purposes.
Payment information (processed securely by third-party providers like Stripe).

2. How We Use Your Information

Your data is used to:

Provide accurate quotes and schedule collections.
Process payments and invoices.
Communicate with you regarding your booking.
Comply with legal obligations (e.g., Waste Transfer Notes).

3. Data Sharing

We do not sell your personal data. We may share necessary details with:

Our drivers, operational staff, and authorized third-party subcontractors to fulfill your service.
Payment processors (Stripe) for secure transactions.
Legal authorities if required by law.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contractual Necessity: To fulfill the service you have booked (e.g., collecting waste from your address).
Legal Obligation: To maintain Waste Transfer Notes and financial records for HMRC compliance.
Legitimate Interests: To improve our services and prevent fraud.

5. Data Retention

We retain your personal data only as long as necessary.

Booking Data: Retained for 6 years to comply with tax laws.
Waste Transfer Notes: Retained for a minimum of 2 years as required by the Environment Agency.
Quote Data (No Booking): Retained for 12 months for analytics, then anonymized.

6. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("Right to be Forgotten"), subject to our legal retention obligations.
Withdraw consent for marketing communications.

To exercise these rights, please contact our Data Protection Officer at info@mmewasteldn.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Contact Us

If you have any questions about this policy, please contact us via email at info@mmewasteldn.co.uk.